Listening is the heart of good communication and strategic conversations. Asking good questions is an important part of listening but first you need to get the distractions out of the way.
Listening to someone is a real gift because it allows them to clarify their thinking and you can then reflect back their thinking with even more clarity.
Having a strategic conversation is all about listening and asking the right questions. Great brand strategists build a toolkit of questions that they can ask in difficult questions.
Management consulting, innovation, design and branding can all benefit from asking better questions.
Large meetings seem productive, but if you really want to get things done, you need to have a one-on-one conversation.
In our strategy consulting we are finding that workshops and brainstorming sessions can only get you so far. I’ve been noticing that to get to the heart of something, you need to have a one-on-one conversation with the key players. A frank and fearless conversation with the CEO can be the best way to quickly understand what’s really going on with a project.
I’m calling these fireside chats “strategic conversations” and we’re using them more and more as a formal part of our digital brand consultancy. It seems like a small thing, but early on in a project it can make a real difference to sit down and have a truly honest conversation. Talking one-on-one can make all the difference.
Minimum Viable Knowledge is the amount of information that you need to know about a subject to operate effectively in that domain. Tim Ferriss is the master of how to achieve the minimum effective knowledge on any topic quickly, easily and elegantly.
Learning how to learn is one of the main things that makes a good business person into a great thinker. All the things that can hold back a natural strategist, become a strength once you can articulate and accelerate the way that you absorb and process information. Being a polymath is often considered a weakness until you become a credible specialist in being a generalist. Tim has created a robust system for something that a good Renaissance Man has always known: how to quickly learn just enough about something to be dangerous.
Noma is a world-famous restaurant in Copenhagen that is leading charge in creativity and innovation. The experience of eating at Noma really blew my mind. Every detail has been considered. The meal leads you on a journey throughout the Scandanavian wilderness. The idea is to use ‘found’ food that had been foraged from nature. There is a child-like wonder to the Noma restaurant that draws you into the story. The passion of the chefs is infectious and they really are on a mission to change the way that we look at creativity and food. Noma was awarded the best restaurant in the world for a couple of years running and there is a lot that we can learn from them about creativity, innovation and company culture.
We made a special trip to Copenhagen because a friend had managed to refresh the booking page on their website repeatedly until she got a table. A little like buying tickets to an almost sold-out concert. Just before leaving for Copenhagen, a client in the restaurant trade reminded me that that Autumn in Denmark might be a cold time to be foraging and that perhaps the meal would be a bit light. Luckily, the team at Noma are masters at improvising and the Autumn seasonal meal was a masterpiece.
In 1994 a high country sheep farmer pushed a merino wool singlet across the table to a young Jeremy Moon in a cafe in Wellington. From a distance, it looked like any other woolen underlayer, but when you picked it up, it didn’t itch like normal wool. Jeremy immediately saw the potential of this under appreciated fabric. By getting the best out of the product, hustling hard and getting the best out of his various advisors, Jeremy has since managed to grow that singlet into a multi-million dollar lifestyle and sportswear brand.
In 2005, I had just finished watching Jane Fulton Suri from Ideo at the Better by Design conference and a marketing manager from ANZ Bank handed me a corporate sponsored Icebreaker top. It was a small piece of conference swag that changed my life. I had heard of Icebreaker merino before, but I had dismissed it as just another itchy woollen jumper. How wrong was I?
Intellectual property is the heart of an innovative business. I’ve been mentoring a couple of technology start-ups on how how to take their ideas to market.
The sad fact is that no matter how good your intellectual property is, if no one can buy your product, then you don’t have a business, you have an empty “invention”.
