Growth Hacking in New Zealand

Growth hacking is the application of the mindsets and tools of a computer hacker to the challenge of growing a company. Basically, growth hacking is what happens when software developers try to do marketing. The essence of the growth hacking mindset is the scientific method and an iterative rapid prototyping approach to marketing. This type of marketing can be faster, cheaper and more effective than traditional marketing so growth hacking is becoming popular in many industries.

New Zealand has normally been pretty slow to adopt global trends in sales, marketing and design. As far as I can tell, there are still only a small number of New Zealand companies such as Vend, TradeMe and 90 Seconds TV that are applying growth hacking techniques to rapidly expand their businesses. I’m hoping to find more people doing growth hacking in Auckland and the rest of New Zealand to swap stories and share lessons learned.
Continue reading Growth Hacking in New Zealand

Creating a new product category

Creating a new category is the aspiration of every enthusiastic entrepreneur. Most business people would love to have a whole category all to themselves. The dream is that if you could be the “only” player in your category, then you could charge whatever you liked and sell an unlimited volume.

In practice, creating a new category is incredibly hard. In fact, it may be the hardest form of branding that any company can undertake. For most companies, it’s hard enough to explain what your product does (and how it’s different to your competitors’). The task of explaining the entire function of a new product category can be too much for many companies to bear.

Continue reading Creating a new product category

Brand strategy for startups

Brand strategy is the foundation of all good marketing, advertising and PR. A good brand will help you win customers, raise capital and attract co-founders. You need a minimum viable level of clarity to move fast and adapt your brand as your startup evolves.

Recently I’ve been helping more startups and entrepreneurs with their initial brand creation. What I’ve found is that the challenges that you face starting your own brand are surprisingly similar to the work that I do rebranding multinational companies. A few years back, I put together a new framework for creating a brand strategy. It’s called the Brand Bowtie because it puts together an internal brand architecture pyramid with an external communications pyramid.

Brand strategy for entrepenuers
A fashion entrepreneur faces many of the same branding challenges as a multinational company.

The elements of a successful brand are a vision, values, attributes, tagline, stories and key messages. The internal brand architecture is your little secret, but it will inform everything that you do. The external communications framework is an external tool that you can pick and mix from to build websites, social media and marketing collateral.

Continue reading Brand strategy for startups

The future of customer experience

We are in the middle of one the biggest economic shifts since the Industrial Revolution. The Information Age is rapidly being replaced by the Relationship Age a new era grounded in technology but focused on people. And it’s happening too fast for anyone to see.

The relationship age
If tills are replaced with self-scanning then staff can spend time helping customers and building relationships.

I call this new era the Relationship Age because we will see businesses that nurture their relationships thrive and those that don’t die off. What look like changes in technology today are actually changes in human behaviour.

Continue reading The future of customer experience

What does a strategist do?

It took me a while to figure out the difference between a planner, strategist and consultant. I asked some friends for advice about what a strategist is and what makes a good strategist.

What does an advertising planner do?
What’s the difference between a Design Strategist, a Brand Strategist and an Innovation Strategist?

What does a strategist actually do?

A couple of interesting comments and additions have filtered in that add to the conversation from the last post on what is a strategist. I’ve included them below:

A strategist cuts through the ‘noise’ to realise true value.

– Dorenda Britten, Managing Director

A strategists develops “strategies”. Which implies taking both broader scope and longer time than most functional or operational decision-making and analysis does. A strategists identifies the gaps from the current situation to the desired long-term outcomes, and defines the key levers of change. They then recommend appropriate ‘settings’ for these levers, prioritising them. A key component of strategy is what is excluded, what doesn’t fit with the recommended approach.

– George Arnold, Programme Manager

A strategist is akin to acting as an internal management consultant – but in the real world.

– Simon Leitch, Head of Sales

A strategist sets the trajectory of an idea and puts a blueprint for its delivery is motion.

– Louis Gordon-Latty, Project Manager

A strategist is like a doctor, we need to understand your symptoms, which we then use to build a picture of what you need to do to get where you want to go. And like Doctors, we learn about the typical illnesses and how to troubleshoot unknown causes through experience & research.

– Ben Young, Marketing Director

What makes a good strategist?

A good strategist, like a good doctor, can often reach a conclusion very quickly, even with very little information.

– Ben Young, Marketing Director

A good strategist is fluent in the craft of envisioning, architecting and executing future outcomes, while simultaneously being able to deliver tangible demonstrative methods, interventions and way-finding systems that achieve the shaped intentionality.

– Nicolae Halmaghi, Creativity Curator

What is a strategist?

The word strategist almost always applied as an adjective to another role, as in Brand Strategist, Design Strategist, Social Media Strategist or Plumbing Strategist. I’ve always loved strategy so I’ve enjoyed several of these types of jobs in my career. Building great businesses may be a team sport. But at some point in the creative process, someone has to go away after the brainstorming is done and turn all the ideas into something real that can be communicated, tested and executed. That person is a strategist.

Brand strategy, design strategy and innovation
Asking professional strategists to define what a strategist is seemed a bit circular, but it’s as good a place to start as any other.

Recently I’ve been thinking about what makes a Strategist different to an Account Manager, a Copywriter or a Planner. I wanted to focus in on the role of a person who is referred to as a Strategist in a business, rather than the larger question  of “What is strategy?”

Continue reading What is a strategist?

How to choose a tagline for a startup

Choosing a tagline looks easy, but choosing a tagline that works well for a technology startup is surprisingly hard. There are several common mistakes that new startup team make when choosing their tagline. These are easily avoidable if you know what to look out for.

Meaningless Company Name with No Tagline
If your company name doesn’t mean anything, then you will need a good tagline.

I’ve been helping a software startup recently with their search for a new tagline. Like many bootstrapped startups, they don’t have enough cash for a full brand strategy project. Even so, to create a tagline that works you still need more strategic thinking than just jumping straight to the whiteboard by yourself to pull a tagline out of your a__.

Continue reading How to choose a tagline for a startup

Understanding your customer’s self-image

In brand strategy we are always looking for real human insights to drive the creation of a real point of difference. The most powerful place to find a point of difference is in the audience’s own behaviour and sense of identity.

Consumer Behaviour
What are the secret motivations for buying premium products?

When was the last time that you spent more on something than you should have? The chances are it indirectly had something to do with your self image. Or the self image that you want to create.

Continue reading Understanding your customer’s self-image