Peter Thomson, Author at Peter J Thomson

Innovation Warehouse 6: Brand Architecture

The secret to building a great brand is to find a deep human truth about the end user. A brand architecture provides a structured way to uncover these insights together with the client. If we can find it, the singular customer insight behind the Innovation Warehouse will inform every aspect of the strategy, messaging and design.

Innovation Warehouse Members — We interviewed dozens of members to help define the shared values.

Building a brand architecture isn’t a substitute for the hard work of empathy and creativity. Instead, it’s a rigorous process that helps triangulate the problem space. First, we build a set of brand attributes, then distill the brand values, then we converge on a brand essence. It feels like a process of deduction or corporate archeology. I believe that the best brands are already latent in the existing organisation, they just needs to be coaxed out.

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Innovation Warehouse 5: Design Research

Competitor research is a powerful link between the strategy and design phases of a rebranding project. The design team need to understand the visual landscape in which the new brand will exist. The new brand needs to be sufficiently different from existing brands in the marketplace. Understanding the visual landscape helps both the client and the design team get a feel for the competitive space. The first step in understanding the playing field is design research.

London Startup Accelerators — The new Innovation Warehouse brand needs to reflect a unique point of view.

Our design research for the Innovation Warehouse is intended to make sure that the final brand designs are sufficiently different from the competitors to be memorable and interesting for the audience. We’ve made our research documents available for download as part of the open-source case study approach that the Innovation Warehouse are taking to the rebranding project. Continue reading Innovation Warehouse 5: Design Research

Innovation Warehouse 4: Competitive Positioning

The Innovation Warehouse doesn’t compete directly with other co-working spaces or accelerators. The team believes strongly in making the pie bigger. But the market for startup support is becoming more competitive. Understanding the competitive playing field will make make it easier to differentiate the Innovation Warehouse from the competition.

London Accelerators — Entrepreneurs now have lots of options for co-working, accelerators and angel investment.

We find that the competitor mapping stage is vital for helping a client realise just how high the standard of competition can be. We use competitor mapping partially as a diagnostic tool and partially as a creative thinking tool. Continue reading Innovation Warehouse 4: Competitive Positioning

Growth Hacking with Patrick Vlaskovits

Patrick Vlaskovits, arguably the sharpest modern thinker on Lean, visited us at the Innovation Warehouse last week. Patrick has recently published his new book, The Lean Entrepreneur. He spoke to us about growth hacking, which is a new way of thinking about marketing (within a startup or innovative company environment). Growth hacking is the application of the mindset of a hacker to the challenge of growing the demand for a product.

Patrick Vlaskovits and Peter Thomson — Patrick Vlaskovits was in London for a few hours so he dropped by the Innovation Warehouse.

Patrick has reverse engineered what causes rapid growth in some disruptive products but not others. He’s pulled together thinking from advertising, marketing, lean and even black-hat affiliate marketing. The key (to Patrick) is that the Medium is the Message (a quote from Marshall McLuhan). Disruptive ideas need disruptive marketing channels. To get an innovative idea to spread quickly, it needs an innovative communications medium.

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Innovation Warehouse 3: Brand Naming

Using a company’s initials, in lieu of the full name, is often convenient for the internal team. But using both the initials and full name together in your branding can be confusing. Your company’s initials are like a personal diminutive. It’s usually best to introduce yourself with one name and then allow people to adopt a diminutive (as they get to know you). It’s a bit like introducing yourself as Jennifer and adding in the same breath that “my friends call me Jenny”. Leaving your new acquaintances wondering which is the right name to call you. Introducing yourself as two things at once just confuses people.

Using the initials and full name together is unnecessary duplication.

If you introduce yourself with a diminutive, the name that people use day to day will never revert back to your full name and eventually you’ll be known by your diminutive only. I tell clients not to lead with their initials unless they are willing to eventually abandon their full name. Few people remember what BP, IBM or CNN stand for. Furthermore, for a startup, the initials won’t be meaningful to your audience so you lose the benefit of your chosen name. Even BP and IBM started out using their full names and only evolved to using their initials after market awareness was established.

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Innovation Warehouse 2: Brand Audit

Stage two of the Innovation Warehouse rebranding is to audit the existing brand. We have been asked by the Innovation Warehouse team to share the process publicly so that the community can have input and so that other startups can learn from the experience. Personally, I find that the brand audit is always a slightly touchy phase because it’s early on in the relationship and we’re still getting to know the client. For the process to work, we have to be brutally honest and hold a mirror up to the client and show them what they look like from a customers’ perspective.

Visual Audit Case Study — We have to be totally honest with a visual audit so that it’s a platform to build on.

The full brand audit (warts and all) is included below with permission from the Innovation Warehouse to help make the branding process more open (and to allow other startups to learn from the process). Some of it is complimentary, some critical and some harsh. But it’s all in the interest of building a solid platform for the new brand. This article is a summary of the management team meeting where we presented the findings of the brand audit. We had identified the key priorities during the briefing in Stage One.

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Innovation Warehouse 1: Client Brief

Earlier this year, Klaus and I were asked to visit the Innovation Warehouse to discuss creating a logo for their new angel investor network. The Innovation Warehouse team have asked us to record the process and share it publicly so that the Innovation Warehouse can benefit from the wider community’s input and so that other startups can learn from the experience.

The Innovation Warehouse is a shared co-working space in London. The space is an old Council office above the Smithfield Markets. It has been converted into open-plan shared-offices with free wifi and lots of meetings rooms. Continue reading Innovation Warehouse 1: Client Brief

How to hustle like a New Yorker

To aryrow a business you need a steady stream of customers and investors because cash-flow is the lifeblood of an enterprise. Yet lots of people around the world still feel uncomfortable with business development, marketing and pitching to investors.

Hacker Hustler Designer — Alley NYC brings together hackers, hustlers and designers.

In Silicon Valley there is a saying that the perfect combination of skills for a startup is a developer, a designer and a hustler. Often under appreciated, the hustler is responsible for ensuring that the business has a steady and increasing cashflow. The role of the hustler could be taken by someone with training in marketing, sales or finance. The art of the hustle is really just a combination of clear communication and hard work.

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UK startup tour of New York

New York and London have a lot in common when it comes to finance, fashion and technology startups. The startup cultures in both cities are focussed on building real businesses not just the latest flashy social mobile apps.

The trade group was part funded by UKTI and VentureOutNY hosted the programme.

Recently I’ve been in New York checking out the startup scene with VentureOut New York and UKTI. Keith Moses from UKTI and Brian Frumberg from VentureOutNY were our hosts. It was a great trip with an exciting group of startups. We had a full programme of events, meetings and visits. We kept a frenzied pace and I learnt a lot about the startup culture in New York.

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